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Delivery and Returns

FREE UK DELIVERY

Shipping within the UK is FREE. All orders under £50 will be dispatched via Royal Mail Tracked which takes approximately 1-2 days delivery. All orders over £50 will be dispatched via Royal Mail Special Delivery which is 1-2 days delivery if ordered before 3pm. Please note orders dispatched on Friday don’t necessarily arrive on Saturday and may arrive on Monday if dispatched via Special Delivery. We do not work on Saturday or Sunday’s so any orders that come through on Friday after 2pm will not be processed until Monday, unless it's a Bank holiday then the orders will be processed the following day.

INTERNATIONAL DELIVERY

International orders are dispatched via Royal Mail Airsure or Royal Mail International Signed For depending on your country. International deliveries take around 3-12 working days depending on your location.

PLEASE NOTE: Our offices are closed on Bank Holidays, so we are unable to process any orders on such days, and Royal Mail do not deliver on Bank Holidays.

Jewellery Returns

RETURNS POLICY

  • We anticipate that you will be pleased with your purchase, yet there may arise occasions where you find it necessary to return an item. We endeavour to streamline this process for your convenience. Please note that these terms do not override your statutory rights.
  • For reasons of hygiene, we regret that we cannot accept returns of any items that have been used or worn unless deemed faulty.
  • Orders may be returned or exchanged within 30 days from the date of receipt. Regrettably, we cannot accommodate exchanges outside of this 30-day period.
  • Our commitment to replacing the item or refunding your money does not extend to faults or damages resulting from accident, neglect, or misuse. Please refer to our terms and conditions for further clarification.
  • For in-store purchases, refunds are not applicable, but we offer a strict 14-day exchange policy for unworn and customized items.
  • Items purchased online but exchanged in-store are ineligible for refunds and can only be exchanged within 14 days (limited to one exchange).
  • The buyer assumes responsibility for the cost of return postage and any associated taxes or fees. For returns within the UK, we strongly advise using a reputable courier service such as 'Royal Mail Special Delivery' or similar, ensuring adequate insurance to cover any loss in transit. Watchmax Limited cannot be held liable for items lost during return transit.
  • Please ensure that returned items include the original invoice, certificate, and all accompanying gift packaging and boxes. Refunds or replacements will not be processed until the missing items are received.
  • Returns or refunds are not accepted for items showing signs of wear, such as scratches, stains, perfume odour, or cream stains. Please note that all items undergo sterilization before shipment, and returns undergo thorough inspection, including UV tests. Items visibly worn will not be eligible for return. This policy applies to all orders, regardless of payment method.
  • Layaway plans are considered bespoke items, and all deposits are non-refundable. In the event of a return, a credit will be issued for the amount, redeemable within 12 months of item receipt.
  • Made-to-order custom or bespoke products are deemed non-refundable in the event of cancellation.
  • If you opt to exchange a non-refundable item, the subsequent item received will also be non-refundable, adhering to the same rule as the initial return. A maximum of three exchanges is permitted within a 21-day period.
  • We cannot be held responsible if the instructions for the items you purchase are not followed. For instance, hanging pendants on inappropriate chains, wearing jewellery while swimming or showering, forcefully pulling items resulting in link breakage, or using excessive force causing damage to the jewellery. In such cases, if the jewellery becomes damaged, Watchmax Limited trading as Watchmax Jewellery cannot be held liable. Chains or bracelets returned in longer lengths than ordered are deemed non-refundable or non-returnable, indicating misuse leading to stretching of the item.
  • Original postage costs for items are non-refundable. Please retain your postage receipt as proof of shipment.
  • To initiate a return, kindly contact us via email at info@watchmax.co.uk
  • Before sending back a product, you must obtain approval via email from info@watchmax.co.uk Returns must be approved via email before dispatch. If random items are received without prior approval, we reserve the right to decline processing the return and/or contact you. The return postage expense will not be covered by Watchmax Limited trading as The Fine Jewellery.
  • Returns should be sent to Watchmax Jewellery, Unit 2E Building B 2nd Floor, East Lane, Wembley Commercial Centre, London, HA9 7UR, United Kingdom.

Lost Deliveries

In the very rare circumstances a delivery fails to arrive and is confirmed lost by Royal mail we will issue a full refund or a send a replacement. The time taken to confirm a delivery has been lost is defined by Royal mail depending on the type of delivery chosen. We aim to have the process complete with any replacement or refund processed within 30 days.

Consequential loss for late deliveries

If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then Watchmax will provide a refund of any delivery charges that were charged to you. If the delivery was free, Watchmax do not provide financial compensation to cover consequential losses, e.g. Time taken off work to receive deliveries, or the item is intended as a gift, and you purchase the same item from a more expensive retailer.

Company Details

Address: 163 Whitchurch Lane, Edgware, HA8 6QS.
Company Registration No: 09083232
VAT No: 222267336

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