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FREE UK DELIVERY
Shipping within the UK is FREE. All orders under £50 will be dispatched via Royal Mail Tracked which takes approximately 1-2 days delivery. All orders over £50 will be dispatched via Royal Mail Special Delivery which is 1-2 days delivery if ordered before 3pm. Please note orders dispatched on Friday don’t necessarily arrive on Saturday and may arrive on Monday if dispatched via Special Delivery. We do not work on Saturday or Sunday’s so any orders that come through on Friday after 2pm will not be processed until Monday, unless it's a Bank holiday then the orders will be processed the following day.
INTERNATIONAL DELIVERY
International orders are dispatched via Royal Mail Airsure or Royal Mail International Signed For depending on your country. International deliveries take around 3-12 working days depending on your location.
PLEASE NOTE: Our offices are closed on Bank Holidays, so we are unable to process any orders on such days, and Royal Mail do not deliver on Bank Holidays.
Jewellery Returns
RETURNS POLICY
Lost Deliveries
In the very rare circumstances a delivery fails to arrive and is confirmed lost by Royal mail we will issue a full refund or a send a replacement. The time taken to confirm a delivery has been lost is defined by Royal mail depending on the type of delivery chosen. We aim to have the process complete with any replacement or refund processed within 30 days.
Consequential loss for late deliveries
If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then Watchmax will provide a refund of any delivery charges that were charged to you. If the delivery was free, Watchmax do not provide financial compensation to cover consequential losses, e.g. Time taken off work to receive deliveries, or the item is intended as a gift, and you purchase the same item from a more expensive retailer.
Company Details
Address: 163 Whitchurch Lane, Edgware, HA8 6QS. Company Registration No: 09083232 VAT No: 222267336